Operations Manager

Description:

Afri Training Institute Operations Manager Cape TownOM042025 Afri Training Institute
Afri Training Institute is a leading skills development provider committed to excellence in professional and occupational training. Specialise in offering customised quality workshops, skills programmes and occupational qualifications that empower individuals and organisations to reach their full potential.

Operations Manager
This role is ideal for an energetic and enthusiastic Leader with flair and ability to drive and motivate others to achieve excellence. Reporting directly to the General Manager, the role is responsible for effectively managing all operational aspects of training programs, both internally and externally. This is a critical role in ensuring the success of all projects through analysis, scheduling and execution of programs ranging from workshops to occupational qualifications.


Key Responsibilities
Office Management: Oversee day-to-day operations and ensure smooth business processes.
Contract Management: Coordinate SLAs for freelance contractors, project documentation and client agreements.
Client Relations: Cultivate relationships with internal and external clients to achieve reduced costs and improved performance.
Quality Assurance: Monitor and maintain high standards across all training programmes.
Project Management: Coordinate training schedules, monitor project progress and ensure timely delivery.
Team Leadership: Guide all the operational staff, freelance facilitators, assessors and moderators to ensure excellence in training delivery.
Compliance: Stay abreast of QCTO and QAP processes and relevant legislation in skills development.
Reporting: Generate comprehensive reports for clients and management.


Requirements

• Proven experience in operations management in the training and development sector.
• Strong understanding of skills development frameworks and legislative requirements.
• Excellent project management capabilities.
• Outstanding communication and negotiation skills.
• Advanced proficiency in Microsoft Office (particularly Excel, Word and PowerPoint).
• Strong leadership abilities with experience in team management.
• Exceptional organisational skills with attention to detail.
• Problem-solving mindset with the ability to anticipate and address challenges proactively.

Competencies

• Conflict management expertise.
• Business acumen and negotiation skills.
• Ability to work independently and lead teams effectively.
• Strong results focus and time management capabilities.
• Adaptability in a changing environment.
• Proactive approach to learning and development.
• Ability to influence teams to comply to all legislative and standard operational procedures.

Additional Information

• Some weekend work and unusual hours may occasionally be required.
• Travel may be necessary for project coordination.
• This role includes managing disciplinary procedures and assisting with collection of outstanding payments.
• Opportunity to make a meaningful impact in skills development across Africa.
• Professional growth in a dynamic educational environment.
• Collaborative team culture focused on excellence and innovation.

Requirements:

• Proven experience in operations management in the training and development sector.
• Strong understanding of skills development frameworks and legislative requirements.
• Excellent project management capabilities.
• Outstanding communication and negotiation skills.
• Advanced proficiency in Microsoft Office (particularly Excel, Word and PowerPoint).
• Strong leadership abilities with experience in team management.
• Exceptional organisational skills with attention to detail.
• Problem-solving mindset with the ability to anticipate and address challenges proactively.

• Conflict management expertise.
• Business acumen and negotiation skills.
• Ability to work independently and lead teams effectively.
• Strong results focus and time management capabilities.
• Adaptability in a changing environment.
• Proactive approach to learning and development.
• Ability to influence teams to comply to all legislative and standard operational procedures.

• Some weekend work and unusual hours may occasionally be required.
• Travel may be necessary for project coordination.
• This role includes managing disciplinary procedures and assisting with collection of outstanding payments.
• Opportunity to make a meaningful impact in skills development across Africa.
• Professional growth in a dynamic educational environment.
• Collaborative team culture focused on excellence and innovation.