Description:
This growing HVAC company is on the lookout for a skilled Service Operations Manager to bring calm to the chaos and keep the cool air flowing—literally. With a strong presence in the chilled water and refrigeration space, they’re known for their dedication to commercial and residential clients alike. This role is ideal for someone who thrives on coordination, efficiency, and making things happen—without breaking a sweat.
What you'll do
- Coordinate and schedule the HVAC service and repair teams for optimal efficiency
- Collaborate closely with management and technicians to prioritize daily callouts, maintenance, and ongoing projects
- Be the main point of contact for customers—handling service inquiries, scheduling, and ensuring smiles all round
- Track and monitor job progress to make sure every repair and service meets the company’s standards and timelines
- Maintain clear and accurate records of jobs, interactions, and outcomes
- Support the field teams with admin, troubleshooting, and the occasional curveball
- Analyse reports and identify opportunities for follow-up work—then quote like a pro
Requirements:
This growing HVAC company is on the lookout for a skilled Service Operations Manager to bring calm to the chaos and keep the cool air flowing—literally. With a strong presence in the chilled water and refrigeration space, they’re known for their dedication to commercial and residential clients alike. This role is ideal for someone who thrives on coordination, efficiency, and making things happen—without breaking a sweat.
What you'll do
- Coordinate and schedule the HVAC service and repair teams for optimal efficiency
- Collaborate closely with management and technicians to prioritize daily callouts, maintenance, and ongoing projects
- Be the main point of contact for customers—handling service inquiries, scheduling, and ensuring smiles all round
- Track and monitor job progress to make sure every repair and service meets the company’s standards and timelines
- Maintain clear and accurate records of jobs, interactions, and outcomes
- Support the field teams with admin, troubleshooting, and the occasional curveball
- Analyse reports and identify opportunities for follow-up work—then quote like a pro
This growing HVAC company is on the lookout for a skilled Service Operations Manager to bring calm to the chaos and keep the cool air flowing—literally. With a strong presence in the chilled water and refrigeration space, they’re known for their dedication to commercial and residential clients alike. This role is ideal for someone who thrives on coordination, efficiency, and making things happen—without breaking a sweat.
What you'll do
- Coordinate and schedule the HVAC service and repair teams for optimal efficiency
- Collaborate closely with management and technicians to prioritize daily callouts, maintenance, and ongoing projects
- Be the main point of contact for customers—handling service inquiries, scheduling, and ensuring smiles all round
- Track and monitor job progress to make sure every repair and service meets the company’s standards and timelines
- Maintain clear and accurate records of jobs, interactions, and outcomes
- Support the field teams with admin, troubleshooting, and the occasional curveball
- Analyse reports and identify opportunities for follow-up work—then quote like a pro
- Coordinate and schedule the HVAC service and repair teams for optimal efficiency
- Collaborate closely with management and technicians to prioritize daily callouts, maintenance, and ongoing projects
- Be the main point of contact for customers—handling service inquiries, scheduling, and ensuring smiles all round
- Track and monitor job progress to make sure every repair and service meets the company’s standards and timelines
- Maintain clear and accurate records of jobs, interactions, and outcomes
- Support the field teams with admin, troubleshooting, and the occasional curveball
- Analyse reports and identify opportunities for follow-up work—then quote like a pro
- Microsoft Office: 3 to 4 years
- Operations Manager: 3 to 4 years
- Hvac: 3 to 4 years
- Service Operations: 3 to 4 years
- HVAC Systems: 3 to 4 years
What you'll need
- Experience in a service operations or coordinator role—ideally within the HVAC industry
- Knowledge of HVAC systems (installation, maintenance, repairs—you know the drill)
- Strong admin chops and the ability to multitask without losing your cool
- Excellent communication and customer service skills
- High attention to detail and a knack for solving problems before they escalate
- Proficiency in Microsoft Office and digital scheduling tools
- Any formal certification in HVAC or operations is a big plus
What you'll need
- Experience in a service operations or coordinator role—ideally within the HVAC industry
- Knowledge of HVAC systems (installation, maintenance, repairs—you know the drill)
- Strong admin chops and the ability to multitask without losing your cool
- Excellent communication and customer service skills
- High attention to detail and a knack for solving problems before they escalate
- Proficiency in Microsoft Office and digital scheduling tools
- Any formal certification in HVAC or operations is a big plus
- Experience in a service operations or coordinator role—ideally within the HVAC industry
- Knowledge of HVAC systems (installation, maintenance, repairs—you know the drill)
- Strong admin chops and the ability to multitask without losing your cool
- Excellent communication and customer service skills
- High attention to detail and a knack for solving problems before they escalate
- Proficiency in Microsoft Office and digital scheduling tools
- Any formal certification in HVAC or operations is a big plus
What you'll need
- Experience in a service operations or coordinator role—ideally within the HVAC industry
- Knowledge of HVAC systems (installation, maintenance, repairs—you know the drill)
- Strong admin chops and the ability to multitask without losing your cool
- Excellent communication and customer service skills
- High attention to detail and a knack for solving problems before they escalate
- Proficiency in Microsoft Office and digital scheduling tools
- Any formal certification in HVAC or operations is a big plus