Description:
We are looking for a Sales and Customer Service Representative to join our client''s dynamic team and drive the growth of ClubManager, a leading SaaS solution for gym and club management. The ideal candidate will have experience in SaaS sales and customer service, be fluent in English and Afrikaans, and be comfortable with cold calling, lead enrichment, customer onboarding, and quoting.
In this role, you will be responsible for generating new business, providing first-line customer support, delivering product demos, sending and following up on quotes, and hosting training sessions. You should be comfortable speaking with business owners, fitness professionals, and decision-makers in the industry, explaining how ClubManager can help streamline their operations. If you are driven, tech-savvy, and enjoy both sales and customer engagement, this is a fantastic opportunity to be part of a growing SaaS company! Key Responsibilities Sales & Lead Management- Cold call and email gym owners, club managers, and fitness professionals to introduce ClubManager.
- Perform lead enrichment by gathering and updating client details in the CRM.
- Conduct product demos to showcase the features and benefits of ClubManager.
- Create, send, and follow up on quotes for potential clients.
- Track sales activity using CRM tools and follow up with leads systematically.
- Develop a strong understanding of the SaaS product and its advantages to effectively handle objections.
- Work towards achieving monthly and quarterly sales targets.
Customer Service & Support
- Handle first-line customer support tickets, addressing inquiries and troubleshooting basic issues.
- Guide new clients through onboarding and setup.
- Host monthly webinars on key features and best practices for using ClubManager.
- Record and create short training videos to help customers use specific features efficiently.
- Ensure a smooth and positive customer experience to increase retention and referrals.
Marketing & Business Development
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- Handle first-line customer support tickets, addressing inquiries and troubleshooting basic issues.
19 Feb 2025;
from:
gumtree.co.za