Description:
Job Ad: NOC Centre Manager
Location: Gauteng office
Company: FibreUP
Employment Type: Full-Time / Contract
FibreUP is seeking a highly skilled and proactive NOC Centre Manager to lead our 24/7 Call Cell operation. This role is critical in ensuring the smooth operation of our national fibre network by overseeing fault management, incident escalation, and real-time coordination with field teams.
Key Responsibilities:
Manage a 24/7/365 Network Operations Centre (Call Cell) Oversee incident logging, escalation, and resolution via ServiceNow, email, phone, and WhatsApp Coordinate with field teams and Area Network Owners (ANOs) for fault resolution Ensure team proficiency in KML files and GE Smallworld for accurate fault localisation Enforce communication protocols and SLA compliance Submit RFOs within 1 hour of resolution Generate daily, weekly, and monthly operational reports Attend and lead weekly review meetings with internal teams
Requirements:
3–5 years’ experience in NOC or call centre management (telecom/fibre industry preferred) Strong working knowledge of ServiceNow and GIS tools (KML & GE Smallworld) Excellent leadership, communication, and problem-solving skills Ability to manage high-pressure, fast-paced environments
If you’re ready to take on a leadership role in a critical operations environment and contribute to the reliability of South Africa’s fibre infrastructure, we’d love to hear from you.
Send your cv to recruitment@fibreup.com.
19 May 2025;
from:
gumtree.co.za