Description:
Key Performance Areas- Planning & Reporting
- Team Supervision
- Sales
- Customer Support
- Customer Experience
- Continuous Improvement
- Quality & Compliance
Minimum education (essential):
- Matric
Minimum education (desirable):
- Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
- 3+ years in Call Centre Management / Supervision
Required nature of experience:
- Team management / supervision
- Enforcing OPs and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different time zones with different countries
Skills and Knowledge (essential):
- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation
06 May 2025;
from:
gumtree.co.za