Description:
RequirementsEducation
Bachelor's Degree or Diploma in Information Technology, Computer Science or related field preferred ITIL Foundation Microsoft Certified CompTIA Network + CompTIA Security + Experience
IT Support Experience
A minimum of 5 - 8 years' experience in a desktop support, helpdesk or IT Technical Support environment (strong background in troubleshooting of hardware, software and network issues) Leadership and Management Experience (2 - 5 years)
Experience in a supervisory or managerial role within IT support Proven ability to lead a team, delegate tasks, and manage IT operations effectively IT Service Management & Process Improvement
Experience working with ITIL frameworks, Service Level Agreements and incident management Track record of implementing IT support best practices and optimizing support processes Enterprise IT Environment Experience (Advantageous)
Familiarity with enterprise-level IT infrastructure, remote support and cloud-based systems Experience with Active Directory, system administration, IT security policies and software deployment Technical Knowledge | Competencies
Advanced hardware and software troubleshooting skills Expertise in Windows, macOS and Linux operating systems Knowledge of end-user computing technologies including desktops, laptops, printers and mobile devices Familiarity with remote support tools (eg. TeamViewer, AnyDesk, Microsoft Remote Desktop) Understanding of TCP/IP, DNS, DHCP,VPNs and Wifi Networks Ability to troubleshoot network connectivity issues Experience with Active Directory (AD), Group Policy, and user account management Strong knowledge of ITIL frameworks and incident, problem and change management Experience using ITSM tools (eg. ServiceNow, Jira, Freshdes, ManageEngine) Ability to define and manage SLAs and OLAs for IT support services Understand endpoint security, antivirus and patch management Knowledge of software licensing management and compliance Proficiency with Microsoft 365 (Outlook Teams, SharePoint,, OneDrive)
Duties and Responsibilities
Strategic Direction
Assist with input into the EUC technology, strategy roadmap, and standards Drive continuous improvement in the environment to ensure improved customer experience, reliability and stability of the environment Improve the Desktop environment b gathering feedback on any IT related challenges on the Desktop and Business Applications environment Ensure alignment to IT Strategy and roadmap Provide technical advice and assistance on deployment of the organisation'
15 May 2025;
from:
gumtree.co.za