Description:
Job Purpose:
To act as the liaison between customers and the workshop team, ensuring a smooth and professional aftersales service experience. The Service Advisor is responsible for booking in vehicles, providing accurate repair estimates, communicating service updates, and ensuring customer satisfaction from check-in to collection.
Key Responsibilities:
Customer Service & Communication:
Greet customers in a professional and friendly manner.
Discuss vehicle issues and service needs clearly with customers.
Maintain strong communication throughout the service process.
Booking & Administration:
Schedule service appointments and create job cards.
Ensure correct and detailed capture of customer and vehicle information.
Allocate work to technicians based on skill and availability.
Workshop Liaison:
Coordinate between technicians and customers for updates or approvals.
Track the progress of each vehicle and communicate updates.
Ensure parts availability in coordination with the parts department.
Costing & Invoicing:
Prepare accurate quotations for services and repairs.
Advise customers on recommended maintenance or repairs.
Finalize invoices, expl