Description:
Job Purpose:
To lead and manage the dealership’s service department, ensuring the highest levels of customer satisfaction, efficiency, profitability, and compliance with manufacturer standards.
Key Responsibilities:
Manage daily operations of the service department, including workshop scheduling, productivity, and quality control.
Ensure excellent customer service through effective communication, timely updates, and resolution of customer complaints.
Lead, mentor, and motivate service advisors, technicians, and support staff.
Monitor and achieve service department targets (sales, productivity, efficiency, and customer satisfaction).
Oversee warranty claims processing and ensure compliance with manufacturer guidelines.
Maintain effective communication between service, parts, and sales departments.
Develop and implement strategies to increase service sales and retention.
Ensure all health & safety regulations and company policies are adhered to.
Maintain workshop tools and equipment to ensure optimal performance and safety.
Monitor service department budgets, expenses, and profitability.
Conduct regular reporting and performance reviews.
Key Requirements:
Matric (Grade 12) – Tertiary qualification in Automotive Management or Business is advantageous.
Minimum 5 years' experience in an automotive service environment, with at least 2 years in a supervisory or management role.
Strong technical knowledge of vehicles and workshop processes.
Valid driver’s license (Code 08/B o