Description:
KEY OUTPUTS:
Work closely with the Sales Operations Managers Direct, acting as an overall Sales Operations team to aggressively pursue Direct sales targets as defined by the Group Sales Manager Responsible for delivering accurate data and reporting for the Global Direct Sales team, by daily auditing and integrity of Enquiry and Guest Source data and other reports as might be required Ensure correct input and updating off CRM database for accurate information pertaining to the Global Direct Sales team Enhance, streamline and simplify the day to day operations of the Team Co-ordination, driving, monitoring, and management of Live Chat platform Accurate and timeous delegation of Live Chat offline messages, web and/ or other enquiries in accordance with documented processes, including daily reconciliation to CRM system; and daily reporting Shared weekend delegation of Live Chat offline messages, web and/ or other enquiries may be required from time to time Setting up and co-ordination of Travel Specialist training sessions (or whichever system is in place at the time), as well as calendar updating, minuting and handling of action items as they arise out of these meetings Minuting of action items as an output of Travel Specialist Working Committee meetings, as well as updating of previous minutes and agenda preparation Assisting and supporting Travel Specialists with the maintenance and management of their digital profiles and social media platforms (Blogs, Facebook, Instagram and Google my business) Assisting and supporting Travel Specialists with WETU Trouble-shooting and assisting Travel Specialists with GIS processes, and work with IT, Reservations and the Sales team to improve the guest experience, as well as internal efficiencies Assisting with testing of new processes or systems in conjunction with the Sales Operations Managers - Direct Shared maintenance of Direct Sales BOPS/ processes as approved by the Group Sales Manager Direct Continuous feedback and information sharing with the Group Sales Manager to ensure the alignment of process, sales methodology, reporting development across Teams Assistance with the setting up of the annual Direct Indaba and/or workshops. This includes logistical co-ordination of flights and accommodation, communication, general administration, minuting of action items and any other assistance required depending on the events requirements Handling of all incoming emails accurately, timeously and efficiently to support Travel Specialists, Sales Operations Managers Direct and Group Sales Manager Maintenance of various mailboxes as stipulated from time to time Drive, action, track and complete all allocated projects received from Group Sales Manager based on deadlines provided Demonstrate ability to interact and coopera
17 Mar 2025;
from:
gumtree.co.za