Service Advisor (Automotive)

Description:

Based on the job description provided, it seems like the position is for a Service Advisor or Workshop Coordinator within an automotive dealership or repair shop. The role involves customer interaction, administrative tasks, coordination with various departments, and ensuring a smooth workflow in the service department. Below is a summary of the key responsibilities and skills required for the position:

Key Responsibilities:

1. Customer Interaction:
   
2. Greet customers and assist with inquiries regarding vehicle service and repairs.

Inform clients about available campaigns and upsell service offerings. Estimates and Job Management:
Open Estimates and Job Cards for work to be performed. Ensure timely communication with clients about estimates and obtain go-ahead approvals. Control and prepare job cards for invoicing based on the work done. Coordination with Technicians and Departments:
Consult with mechanics and technical advisors for necessary repairs. Maintain communication with the parts department to ensure the availability of required parts. Vehicle and Warranty Checks:
Verify the warranty status and service plans for vehicles. Determine coverage for repairs and services to prevent unexpected costs to clients. Client Updates and Communication:
Provide regular updates to clients on the status of their vehicles (every 4 hours). Call customers regarding service changes or vehicle pick-up times. Workflow and Efficiency Management:
Manage the daily workshop workflow and efficiency reports. Oversee the schedule and coordination between departments within the service workshop. Payment and Records Management:
Control payment processes and ensure vehicles do not leave without payment. Maintain the gate pass book and adhere to company policies regarding vehicle movements. Relationship Management:
Strive to maintain positive relationships with customers to encourage repeat business. Ensure clarity in communication regarding services rendered and any additional work required before vehicle collection.

Skills and Qualifications:

Customer Service Skills: Strong interpersonal skills to effectively communicate with customers and handle their inquiries and complaints. Organizational Skills: Ability to manage multiple tasks and priorities, including coordinating between departments and maintaining detailed records. Attention to Detail: Ensure accuracy in estimates, job cards, and financial transactions.