Description:
New vacancy is available for a Service Advisor for our client in the Automotive Industry based in Pinetown KZN. Based on the job description provided, it seems like the position is for a Service Advisor or Workshop Coordinator within an automotive dealership or repair shop. The role involves customer interaction, administrative tasks, coordination with various departments, and ensuring a smooth workflow in the service department. Below is a summary of the key responsibilities and skills required for the position:Key Responsibilities: Customer Interaction :Greet customers and assist with inquiries regarding vehicle service and repairs. Inform clients about available campaigns and upsell service offerings. Estimates and Job Management :Open Estimates and Job Cards for work to be performed. Ensure timely communication with clients about estimates and obtain go-ahead approvals. Control and prepare job cards for invoicing based on the work done. Coordination with Technicians and Departments :Consult with mechanics and technical advisors for necessary repairs. Maintain communication with the parts department to ensure the availability of required parts. Vehicle and Warranty Checks :Verify the warranty status and service plans for vehicles. Determine coverage for repairs and services to prevent unexpected costs to clients. Client Updates and Communication :Provide regular updates to clients on the status of their vehicles (every 4 hours). Call customers regarding service changes or vehicle pick-up times. Workflow and Efficiency Management :Manage the daily workshop workflow and efficiency reports. Oversee the schedule and coordination between departments within the service workshop. Payment and Records Management :Control payment processes and ensure vehicles do not leave without payment. Maintain the gate pass book and adhere to company policies regarding vehicle movements. Relationship Management :Strive to maintain positive relationships with customers to encourage repeat business. Ensure clarity in communication regarding services rendered and any additional work required before vehicle collection. Skills and Qualifications: Customer Service Skills : Strong interpersonal skills to effectively communicate with customers and handle their inquiries and complaints. Organizational Skills : Ability to manage multiple tasks and priorities, including coordinating between departments and maintaining detailed records. Attention to Detail : Ensure accuracy in estimates, job cards, and financial transactions. Technical Knowledge : Familiarity with automotive repairs and services to facilitate communication with mechanics and clients. Proficiency in Communication : Strong verbal and written communication skills, including proficiency in using email for client communication. Problem-Solving Skills : Ability to assess situations and propose effective solutions, particularly concerning repairs or service options SECTOR: Automotive
24 Feb 2025;
from:
gumtree.co.za