Description:
Key Responsibilities
- Supervise and coordinate front-of-house staff to ensure smooth and efficient operations.
- Maintain high levels of customer service, addressing guest inquiries and concerns promptly.
- Train, motivate, and manage the front-of-house team to uphold service standards.
- Oversee reservations, guest check-ins, and check-outs, ensuring an organized flow.
- Monitor and manage stock levels, ensuring all front-of-house supplies are available.
- Work closely with other departments to ensure seamless communication and service delivery.
- Handle cash, card transactions, and reconciliation procedures.
- Enforce health and safety protocols to ensure a secure environment for staff and guests.
- Assist in managing budgets and optimizing costs for front-of-house operations.
- Deal with any operational challenges, resolving issues proactively.
Requirements & Qualifications
- Previous experience in a similar role within hospitality, events, or a customer-facing environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle challenging situations.
- Proficiency in booking/reservation systems and POS software.
- Flexibility to work evenings, weekends, and public holidays as required.
- Knowledge of health & safety regulations and best practices.
What We Offer
- Competitive salary and benefits package.
- Career growth and development opportunities.
- A vibrant and supportive work environment.
- Staff discounts and perks.
19 Feb 2025;
from:
gumtree.co.za