Description:
Key Responsibilities:Supervise and manage front office operations, including guest check-in/check-out, reservations, and guest inquiries. Ensure that all guests receive a warm welcome and exceptional service throughout their stay. Lead, train, and motivate the front office team, ensuring adherence to lodge standards and policies. Handle guest complaints or issues promptly, professionally, and efficiently, ensuring positive resolutions. Ensure smooth communication between departments, such as housekeeping, food & beverage, and activities, to ensure seamless service. Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked. Manage the rooming of guests, upgrades, and special requests, ensuring all preferences are met. Oversee daily guest reports and ensure all billing, payments, and guest accounts are handled accurately. Assist with the coordination of lodge activities and special events, ensuring guests have access to tailored experiences. Requirements:
Previous experience in a front office or guest services role, preferably in a 5-star or luxury hospitality environment. Strong leadership and team management skills. Excellent communication and interpersonal skills, with a strong ability to build rapport with guests and staff. Exceptional problem-solving abilities and attention to detail. Ability to work well under pressure in a fast-paced and dynamic environment. Knowledge of reservation systems and front office operations. Ability to handle guest requests and complaints with professionalism and discretion. Flexibility to work various shifts, including evenings, weekends, and holidays. A passion for delivering exceptional guest experiences in a luxury setting.
19 Feb 2025;
from:
gumtree.co.za