Description:
Senior Manager
Position Overview:
We are seeking a highly motivated and experienced Senior Manager to lead and oversee daily operations at our restaurant. This role requires a strategic leader with a passion for hospitality, operational excellence, and team development. The ideal candidate will ensure outstanding guest experiences, drive profitability, and maintain a high standard of food quality, service, and cleanliness.
Key Responsibilities:
Oversee day-to-day restaurant operations, including front-of-house and back-of-house teams. Lead, train, and mentor management and hourly staff to ensure excellent service and performance. Ensure compliance with health, safety, and sanitation standards. Develop and implement operational procedures to improve efficiency and customer satisfaction. Manage budgeting, forecasting, and cost control (labor, food, and supplies). Monitor inventory levels and coordinate with suppliers to ensure product availability and quality. Address and resolve customer issues promptly and professionally. Analyze sales and labor reports, identify trends, and develop action plans to meet targets. Support marketing initiatives and community engagement activities to increase brand awareness. Maintain a positive and productive working environment aligned with company values.Qualifications:
Proven experience (5+ years) in restaurant management, preferably in a high-volume or upscale setting. Strong leadership, communication, and interpersonal skills. In-depth understanding of restaurant operations, P&L management, and customer service. Ability to work flexible hours, including evenings, weekends, and holidays. Proficient in POS systems, Microsoft Office, and inventory management software. Food Safety Certification or ServSafe Certification is a plus.What We Offer:
Competitive salary Opportunities for career growth and professional development
To Apply:
27 May 2025;
from:
gumtree.co.za