Description:
We are Hiring !
Looking for a Junior Helpdesk Technician to joing our team
Experience: MUST have a Minimum 1 year in IT or ISP support
Are you passionate about networking and client support? We’re a fast-growing ISP based in Cape Town’s Northern Suburbs, looking for a Junior Helpdesk Technician to join our team.
What You’ll Do:
Be the first line of support for client issues
Provide assistance via phone, email, and AnyDesk remote support
Log and manage tickets in our helpdesk system
Escalate unresolved issues to senior technicians
Work directly with clients to ensure timely resolution
What We’re Looking For:
At least 1 year of experience in IT or ISP support
Strong communication and troubleshooting skills
Interest in the ISP industry
Team player with a proactive mindset
Nice to Have:
Experience with MikroTik or Ubiquiti
Familiarity with remote support tools
Why Work With Us?
Hands-on ISP experience
Supportive team environment
Room to grow and develop your skills
Starting salary : R8,000/month