Description:
Purpose of the Role :
To lead and develop the team to ensure targets are met.
Key Responsibilities / Key Performance Areas :
Applies people processes i.e. Recruitment and selection
Training of the 5 and 8 Steps.
Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
Data and Dialler Management.
Leaders and Morning Meetings.
Sets, agrees and continuously drives teams performance in the line with their Game Plan.
Drives own and teams development for current position and career plan.
Driving the Implementation of new campaigns / products. Checking and Allocation of Salaries.
Coaching and Mentoring of Team leaders. Seek ways to Improve on efficiencies.
Checking and Testing Scripts.
Seeks ways in which to improve the way in which work is done in each team.
Incentive management.
Knowledge, Experience & Skill :
Matric/Grade 12
3+ years total relevant experience in a call centre sales environment
With at least 1 year in a leadership role.
Telephony (systems and sector knowledge)