Description:
Purpose of the Role :
- To lead and develop the team to ensure targets are met.
Key Responsibilities / Key Performance Areas :
- Applies people processes i.e. Recruitment and selection
- Training of the 5 and 8 Steps
- Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
- Data and Dialler Management
- Leaders and Morning Meetings.
- Sets, agrees and continuously drives teams’ performance in the line with their Game Plan.
- Drives own and teams development for current position and career plan
- Driving the Implementation of new campaigns / products
- Checking and Allocation of Salaries
- Coaching and Mentoring of Team leaders.
- Seek ways to Improve on efficiencies
- Checking and Testing Scripts
- Seeks ways in which to improve the way in which work is done in each team.
- Incentive management.
Knowledge, Experience & Skill :
- Matric/Grade 12
- 3+ years total relevant experience in a call centre sales environment
- With at least 1 year in a leadership role.
- Telephony (systems and sector knowledge)
Requirements:
Purpose of the Role :
- To lead and develop the team to ensure targets are met.
Key Responsibilities / Key Performance Areas :
- Applies people processes i.e. Recruitment and selection
- Training of the 5 and 8 Steps
- Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
- Data and Dialler Management
- Leaders and Morning Meetings.
- Sets, agrees and continuously drives teams’ performance in the line with their Game Plan.
- Drives own and teams development for current position and career plan
- Driving the Implementation of new campaigns / products
- Checking and Allocation of Salaries
- Coaching and Mentoring of Team leaders.
- Seek ways to Improve on efficiencies
- Checking and Testing Scripts
- Seeks ways in which to improve the way in which work is done in each team.
- Incentive management.
Knowledge, Experience & Skill :
- Matric/Grade 12
- 3+ years total relevant experience in a call centre sales environment
- With at least 1 year in a leadership role.
- Telephony (systems and sector knowledge)
Purpose of the Role :
- To lead and develop the team to ensure targets are met.
Key Responsibilities / Key Performance Areas :
- Applies people processes i.e. Recruitment and selection
- Training of the 5 and 8 Steps
- Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
- Data and Dialler Management
- Leaders and Morning Meetings.
- Sets, agrees and continuously drives teams’ performance in the line with their Game Plan.
- Drives own and teams development for current position and career plan
- Driving the Implementation of new campaigns / products
- Checking and Allocation of Salaries
- Coaching and Mentoring of Team leaders.
- Seek ways to Improve on efficiencies
- Checking and Testing Scripts
- Seeks ways in which to improve the way in which work is done in each team.
- Incentive management.
Knowledge, Experience & Skill :
- Matric/Grade 12
- 3+ years total relevant experience in a call centre sales environment
- With at least 1 year in a leadership role.
- Telephony (systems and sector knowledge)
- To lead and develop the team to ensure targets are met.
- Applies people processes i.e. Recruitment and selection
- Training of the 5 and 8 Steps
- Reporting and administration i.e. Stats, QA and voice logs, reporting and structure updates, emails.
- Data and Dialler Management
- Leaders and Morning Meetings.
- Sets, agrees and continuously drives teams’ performance in the line with their Game Plan.
- Drives own and teams development for current position and career plan
- Driving the Implementation of new campaigns / products
- Checking and Allocation of Salaries
- Coaching and Mentoring of Team leaders.
- Seek ways to Improve on efficiencies
- Checking and Testing Scripts
- Seeks ways in which to improve the way in which work is done in each team.
- Incentive management.
- Matric/Grade 12
- 3+ years total relevant experience in a call centre sales environment
- With at least 1 year in a leadership role.
- Telephony (systems and sector knowledge)
26 May 2025;
from:
careers24.com