Description:
Staff Management
Hiring, training, and scheduling staff (servers, cooks, hosts, etc.) Supervising daily staff performance Managing labor costs and shift coverage Handling conflicts or disciplinary actions2. Customer Service
Ensuring excellent customer experience Handling customer complaints or concerns professionally Monitoring service standards and implementing improvements3. Operations Management
Overseeing daily restaurant operations Maintaining cleanliness, safety, and health standards (e.g., food safety regulations) Ensuring compliance with all local, state, and federal laws (e.g., liquor licenses, labor laws)4. Financial Management
Managing budgets and controlling expenses Monitoring daily sales and financial reports Ordering supplies and managing inventory Reducing waste and improving cost efficiency5. Marketing and Promotions
Developing or executing marketing plans Managing online presence, including reviews and social media Organizing promotional events or special offers to attract customers6. Reporting and Communication
Reporting to upper management, owners, or corporate (e.g., sales reports, staff updates) Attending meetings and contributing to strategic planning
20 May 2025;
from:
gumtree.co.za