Description:
Job Description:
Seeking a proactive and organised individual to coordinate service operations and billing functions in a Managed Print Services (MPS) environment. The role supports SLA compliance, customer service, and profitability.
Key Duties
- Log service calls and manage technician schedules
- Plan and coordinate printer installations
- Process job cards, close tickets, and order parts
- Handle Lexmark & HP warranty claims
- Prepare quotes and invoices for services and consumables
- Monitor and order consumables using Printanista & ConnectWise
- Perform admin tasks on Accumatica (sales orders, POs, GRVs)
- Manage stock and consumable level reports
- Assist with monthly SLA/CPC billing and forecasts
- Administer SLA contracts and support escalations
Requirements:
Job Description:
Seeking a proactive and organised individual to coordinate service operations and billing functions in a Managed Print Services (MPS) environment. The role supports SLA compliance, customer service, and profitability.
Key Duties
- Log service calls and manage technician schedules
- Plan and coordinate printer installations
- Process job cards, close tickets, and order parts
- Handle Lexmark & HP warranty claims
- Prepare quotes and invoices for services and consumables
- Monitor and order consumables using Printanista & ConnectWise
- Perform admin tasks on Accumatica (sales orders, POs, GRVs)
- Manage stock and consumable level reports
- Assist with monthly SLA/CPC billing and forecasts
- Administer SLA contracts and support escalations
- Log service calls and manage technician schedules
- Plan and coordinate printer installations
- Process job cards, close tickets, and order parts
- Handle Lexmark & HP warranty claims
- Prepare quotes and invoices for services and consumables
- Monitor and order consumables using Printanista & ConnectWise
- Perform admin tasks on Accumatica (sales orders, POs, GRVs)
- Manage stock and consumable level reports
- Assist with monthly SLA/CPC billing and forecasts
- Administer SLA contracts and support escalations
Requirements
- Advanced Excel skills (formulas, filtering, calculations)
- Strong accounting background
- Excellent organisational and time management skills
- Able to work under pressure
- MPS experience is a plus
- Reliable, solution-oriented, and proactive
- Advanced Excel skills (formulas, filtering, calculations)
- Strong accounting background
- Excellent organisational and time management skills
- Able to work under pressure
- MPS experience is a plus
- Reliable, solution-oriented, and proactive
Requirements
- Advanced Excel skills (formulas, filtering, calculations)
- Strong accounting background
- Excellent organisational and time management skills
- Able to work under pressure
- MPS experience is a plus
- Reliable, solution-oriented, and proactive
15 May 2025;
from:
careers24.com