Description:
The Retail Branch and Operations Manager is responsible for the overall success of the branch, including managing daily operations, staff, inventory and sales to achieve financial goals and provide exceptional customer service.
This position is based in Cape Town city centre, and operating Monday to Friday, 08h00 - 17h00. We are looking for a strong Branch Manager with Retail experience to also oversee the daily operations of the store/branch.
Key Responsibilities:
Oversee daily store operations, ensuring efficient and effective execution of tasks Develop and implement operational policies and procedures to optimize workflow and reduce costs Manage inventory levels, ensuring adequate stock while minimizing waste and maximizing profit marginsStaff Management:
Recruit, train, and supervise staff, including sales associates, cashiers, and other support personnel Conduct performance evaluations, provide coaching, and address employee concerns Manage employee schedules, leave and sick leaveSales and Customer Service
Monitor sales trends and develop strategies to maximize sales and profitability Provide exceptional customer service, addressing customer inquiries and resolving complaints Implement merchandising strategies to enhance product visibility and appealFinancial Management:
Manage the branch budget, including expenses and revenues Analyze financial data to identify areas for improvement and develop action plans Ensure adherence to company financial policies and proceduresCompliance and Security:
Ensure compliance with all applicable laws, regulations and company policies Maintain a safe and secure store environment for employees and customersCross Function Collaboration:
Collaborate with other staff/departments such as despatch, sales, supply chain to achieve company objectives Maintain strong relationships with vendors and suppliers and walk-in customersEducation & Experience:
Matric with relevant Retail qualification OR Proven experience in retail management, with a strong understanding of operations, sales and customer serviceSkills:
Strong leadership and management skills, with the ability to motivate and inspire a t
14 May 2025;
from:
gumtree.co.za