Description:
The Professional Field Guides at Royal Malewane Lodges are the custodians of our exceptional game viewing and tracking experiences. They ensure high levels of guest satisfaction, while maximising the profitability of their designated areas of responsibility and adhering to all company standards, policies and procedures. All of this to ensure that we meet our company's purpose, which is "to give our guests a complete experience and a perfect stay".
MAIN DUTIES & RESPONSIBILITIES
- To ensure that guests are safe and secure at all times and that the Professional Field Guide is in control.
- To ensure all interactions with guests are professional, warm, welcoming and personalized.
- To create a friendly and inviting environment and to uphold the image of Royal Malewane at all times.
- To take full responsibility for the game-drive vehicles, fire-arms, and all other equipment.
- To ensure that all Professional Field Guides and Trackers understand and follow the property's legal procedures
- Host guests on bush walks.
- To be able to host guests as required.
- To assist other departments as and when required.
- To regularly update all professional courses and qualifications (for example firearm and first aid training).
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- Candidates must have at a minimum the Full Lead Trails Guide qualification (which includes the old Level 2 Field Guide qualification)
- A Professional Field Guide qualification is an advantage
- Must be a fully paid-up member of FGASA, with a record of hours logged working in a Big 5 environment
- Dangerous Game encounters on foot logged, and signed off by Mentor, Head Guide or Manager
- CATHSSETA or NDT registered
- Valid ARH (Advanced Rifle Handling) qualification
- Must have SAPS legal requirements for handling a firearm - shotgun, handgun and a rifle certificate (3 unit standards, previously known as PFTC, Professional Firearm Training Competency)
- Current PDP (Professional Drivers Permit)
- Current First Aid certificate
- Ability to stay calm under pressure
- Strong team player
- Excellent verbal and written communication
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.