Description:
Job Description
Maintaining high standards of service delivery through robust quality assurance processes.
Conducting regular performance evaluations aligned with the organization’s policies.
Identify and mitigate operational and project risks to safeguard organisational integrity.
Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).
Managing and allocating resources effectively to meet project and client requirements.
Facilitating training on internal processes, compliance standards, and organisationt’s strategies.
Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.
Developing and managing the annual operations budget, ensuring alignment with organisational goals.
Qualifications & Skills
Bachelor’s degree in business administration, Operational Management, or a related field
ITIL Qualification
Project Management Qualification
8+ years’ experience in operations management within the ICT sector.
Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.
Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.
Knowledge of government tender processes and compliance standards
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful