Assistant General Manager

Description:

Job Overview:The Assistant General Manager (AGM) plays a vital role in ensuring the daily operations of the hotel run seamlessly. This hands-on leadership role involves overseeing departments such as Front Office, Housekeeping, Food & Beverage, and Guest Services, ensuring consistent delivery of personalized, 5-star service. The AGM acts as the General Manager’s right hand and assumes responsibility in their absence.Key Responsibilities:Operational ManagementOversee and coordinate daily hotel operations across all departments.Support departmental heads in achieving excellence in guest satisfaction and operational efficiency.Conduct regular inspections of rooms, public areas, and F&B outlets to maintain standards.Manage and resolve guest complaints promptly, ensuring a personalized recovery experience.Guest ExperienceChampion a culture of excellence in service and hospitality.Maintain regular interaction with guests to ensure satisfaction and encourage repeat business.Implement VIP and special guest handling protocols.Staff ManagementAssist with hiring, training, and development of hotel staff.Monitor team performance, provide feedback, and manage shift scheduling.Foster a motivated, team-oriented workplace with high staff morale.Financial and AdministrativeAssist with budgeting, forecasting, and financial reporting as required.Monitor and control operating expenses while maintaining service quality.Ensure compliance with health, safety, and legal regulations.Sales and Marketing SupportCollaborate with sales/marketing teams to promote the property and increase occupancy.Support the execution of events, packages, and special promotions. Qualifications & Experience:

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years in a senior supervisory or assistant management role at a 4 or 5-star property.
• Experience in boutique or luxury lodge/hotel settings preferred.
• Strong operational background in Food & Beverage, Rooms Division, and Guest Relations.
• Financial acumen with basic budgeting and cost control experience.

Skills & Competencies:

• Excellent interpersonal and leadership skills.
• Passion for delivering world-class guest experiences.
• Strong organizational and multitasking abilities.
• High attention to detail and problem-solving skills.
• Computer literate (PMS systems like OPERA, NightsBridge, or similar).
• Willingness to work flexible hours, including weekends and holidays.

Requirements:

• Diploma or Degree in Hospitality Management or related field.
• Minimum of 3–5 years in a senior supervisory or assistant management role at a 4 or 5-star property.
• Experience in boutique or luxury lodge/hotel settings preferred.
• Strong operational background in Food & Beverage, Rooms Division, and Guest Relations.
• Financial acumen with basic budgeting and cost control experience.

• Excellent interpersonal and leadership skills.
• Passion for delivering world-class guest experiences.
• Strong organizational and multitasking abilities.
• High attention to detail and problem-solving skills.
• Computer literate (PMS systems like OPERA, NightsBridge, or similar).
• Willingness to work flexible hours, including weekends and holidays.