Operations Assistant

Description:

• Operational & Administrative & Claims Support
  • Perform general operational and administrative support
  • Manage and maintain internal data and systems.
  • Coordinate all aspects of policy servicing, including renewals, amendments, and endorsements.
  • Create and analyse quote comparisons for client proposals.
  • Provide administrative support across the full claims process including documentation, progress tracking, and liaison with relevant parties
  • Liaise with clients, insurers, and service providers as needed
  • Manage client communication, appointments, and follow-ups
  • Support complaints handling and ensure a high standard of service

• Client & Stakeholder Engagement
  • Serve as a primary contact for insurer and client communication.
  • Follow up on outstanding requirements with insurers and clients to maintain workflow
  • Ensure clear, professional, and timely client interactions via phone and email.

Requirements:

• Operational & Administrative & Claims Support
  • Perform general operational and administrative support
  • Manage and maintain internal data and systems.
  • Coordinate all aspects of policy servicing, including renewals, amendments, and endorsements.
  • Create and analyse quote comparisons for client proposals.
  • Provide administrative support across the full claims process including documentation, progress tracking, and liaison with relevant parties
  • Liaise with clients, insurers, and service providers as needed
  • Manage client communication, appointments, and follow-ups
  • Support complaints handling and ensure a high standard of service

• Perform general operational and administrative support
• Manage and maintain internal data and systems.
• Coordinate all aspects of policy servicing, including renewals, amendments, and endorsements.
• Create and analyse quote comparisons for client proposals.
• Provide administrative support across the full claims process including documentation, progress tracking, and liaison with relevant parties
• Liaise with clients, insurers, and service providers as needed
• Manage client communication, appointments, and follow-ups
• Support complaints handling and ensure a high standard of service

• Client & Stakeholder Engagement
  • Serve as a primary contact for insurer and client communication.
  • Follow up on outstanding requirements with insurers and clients to maintain workflow
  • Ensure clear, professional, and timely client interactions via phone and email.

• Serve as a primary contact for insurer and client communication.
• Follow up on outstanding requirements with insurers and clients to maintain workflow
• Ensure clear, professional, and timely client interactions via phone and email.

• Grade 12 / Matric or equivalent NQF4 qualification.
• Minimum 5 years of administration experience including direct client liaison
• Clear criminal and credit record.
• Fluent in Afrikaans and English (spoken and written)
• Meticulous attention to detail and high accuracy levels.
• Ability to quickly learn and adapt to technology platforms.
• Strong verbal and written communication skills in both Afrikaans and English.
• Excellent telephone etiquette and client service approach.
• Proficiency in Monday.com, Word, Excel, Outlook, and PowerPoint.
• Ability to work efficiently under pressure while maintaining high work standards.
• General knowledge of Short- and Long-term insurance administration is beneficial

• Grade 12 / Matric or equivalent NQF4 qualification.
• Minimum 5 years of administration experience including direct client liaison
• Clear criminal and credit record.
• Fluent in Afrikaans and English (spoken and written)
• Meticulous attention to detail and high accuracy levels.
• Ability to quickly learn and adapt to technology platforms.
• Strong verbal and written communication skills in both Afrikaans and English.
• Excellent telephone etiquette and client service approach.
• Proficiency in Monday.com, Word, Excel, Outlook, and PowerPoint.
• Ability to work efficiently under pressure while maintaining high work standards.
• General knowledge of Short- and Long-term insurance administration is beneficial