Description:
Duties:Following up with orders and parts requirements on all current and future jobs Responsible for the total customer handling process in the service and repairs area Achieve high level of customer satisfaction and confidence to increase loyalty and trust Generate service business volume (selling parts and labour through interactive reception and upselling opportunities) Build and maintain a positive service image amongst customers Handle all customer requirements by offering alternative repair solutions and pricing options Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters Must be able to handle all customer complaints and issues up to a certain level Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity Uses all methods of customer communication, including bookings, phone calls, email and in-person interactions, to schedule and book service and repair appointments Follow-up after the service / repair to ensure the customer is satisfied with the work done Maintain positive relationships with customers to ensure repeat and referral business All general administrative duties for the workshop and/or service department Requirements:
Min 3-5 years relevant experience within the motor industry at dealership level, in the same or similar role as Service Advisor Ford experience an added advantage Team player, friendly and energetic Self-Motivated Target/Goal driven, Extremely good with client relationships (Excellent Customer Service) Strong Administration / BSI skills Motor Industry experience ESSENTIAL!
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Thursday 8 May 2025.
07 May 2025;
from:
gumtree.co.za