Description:
Inbound Destination Management is looking for a Direct Travel Specialist with experience handling inbound bookings to Southern Africa for Direct Clients. This role is based in Sandton.
Experience required:
Must have at least 5 years of reservation experience in an inbound tour operating environment
A good knowledge of any of the following destinations Tanzania, Kenya, Zanzibar, Zambia, South Africa, Botswana, Zimbabwe, Namibia, Mozambique, Rwanda, Uganda, Seychelles
A good knowledge of FIT and Groups policies and procedures
Communication skills and a good command of the English language
Tourplan reservations system; added advantage
Duties include:
Calm and professional interaction with both suppliers and travel planners, telephonically & via email
Creative and out-of-the-box planning and designing of itineraries
Handling reservation requests either by email or telephonic
Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
Professional servicing of dynamic direct guests
Proactive selling of products and services ensuring the best possible safari for the guest
Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions
Extra info:
Saturday duty and cell phone duty on a rotation basis
Public holiday duty and cell phone duty on a rotation basis
Working hours shift work required (07:00 15:30 & 09:30 18:00) on a rotation basis