Description:
Leading Inbound Destination Management Company is seeking a Groups and Incentives Travel Specialist. This position is based in Sandton.
Experience required:
Must have at least 3 years Touring groups specific experience
Good understanding of delivering excellent service to agents/guests
An in-depth knowledge of Tourplan or a similar booking system
An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya is required
Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique is advantageous
Elaborating in writing explanations or descriptions
Exceptionally customer focused
Must be computer literate and have an in-depth knowledge of Word and Excel
A willingness and aptitude to learn
Duties include:
Creative and out-of-the-box planning and designing of Leisure Group itineraries (incentive-specific experience advantageous)
A good understanding of specific requirements for Groups itineraries including general group policies
Managing the reservations process including qualifying the requirements of the group to ensure meeting of their budget
Ensuring lead times for responses are met
Handling of bookings from quote to finalising, including invoicing and travel documents
Proactive selling of products and services ensuring the best possible itinerary for the guests
Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
May from time to time be required to travel with a group or undertake site inspections with agents/guests