Sales Administrator

Description:

Optimi requires the services of a proactive Sales Administrator to support our sales team by ensuring documents are accurately compiled, implementing quality assurance steps, and facilitating seamless student registration processes. You must be motivated, people-oriented, excel in administrative support, and be willing to work in a high-paced environment.

REQUIREMENTS

• Grade 12 or equivalent (Essential)
• Diploma in a related field (Advantageous)
• 2–3 years’ experience in sales administration, data capturing, or call centre environments
• Proficient in MS Office (Essential)
• Experience with CRM/sales platforms (Advantageous)
• Fluent in English
• Proficiency in another official South African language is a plus

DUTIES

• Support Educational Planners with documents and allocating leads.
• Deal with lead management tasks such as reallocation, tracking, and follow-ups.
• Provide quality feedback to management and maintain sales meeting records.
• Assist with internal ticketing, task prioritisation and incentive tracking.
• Ensure balanced task distribution across the sales team.
• Communicate registration processes and policy changes to students.
• Follow up on required enrolment documents (IDs, registration forms, Matric certificates, etc.)
• File documents accurately and ensure data integrity.
• Capture enrolments and trial courses on relevant platforms (e.g. SkillSoft).
• Draft and issue proof of registration letters.
• Perform quality spot checks on client interactions and sales compliance.
• Monitor and manage DebiCheck mandates and cancellations.
• Verify that forms and data captured are complete and correct.
• Proactively escalate any system or quality issues.
• Create and update course bundles and product information (SkillSoft).
• Liaise with Marketing and Academics to verify online course accuracy.
• Maintain course-related FAQS and support documents.
• Deliver accurate and timely responses to client enquiries.
• Ensure high client satisfaction via emails, calls, or ticket interactions.
• Drive collaboration between front- and back-office functions.
• Log and follow up on IT or system-related tickets.
• Complete ad hoc administrative tasks as assigned.

This position is based in Centurion.

Should you not receive a call from us within 14 days, please consider your application unsuccessful.

Requirements:

• Grade 12 or equivalent (Essential)
• Diploma in a related field (Advantageous)
• 2–3 years’ experience in sales administration, data capturing, or call centre environments
• Proficient in MS Office (Essential)
• Experience with CRM/sales platforms (Advantageous)
• Fluent in English
• Proficiency in another official South African language is a plus

• Support Educational Planners with documents and allocating leads.
• Deal with lead management tasks such as reallocation, tracking, and follow-ups.
• Provide quality feedback to management and maintain sales meeting records.
• Assist with internal ticketing, task prioritisation and incentive tracking.
• Ensure balanced task distribution across the sales team.
• Communicate registration processes and policy changes to students.
• Follow up on required enrolment documents (IDs, registration forms, Matric certificates, etc.)
• File documents accurately and ensure data integrity.
• Capture enrolments and trial courses on relevant platforms (e.g. SkillSoft).
• Draft and issue proof of registration letters.
• Perform quality spot checks on client interactions and sales compliance.
• Monitor and manage DebiCheck mandates and cancellations.
• Verify that forms and data captured are complete and correct.
• Proactively escalate any system or quality issues.
• Create and update course bundles and product information (SkillSoft).
• Liaise with Marketing and Academics to verify online course accuracy.
• Maintain course-related FAQS and support documents.
• Deliver accurate and timely responses to client enquiries.
• Ensure high client satisfaction via emails, calls, or ticket interactions.
• Drive collaboration between front- and back-office functions.
• Log and follow up on IT or system-related tickets.
• Complete ad hoc administrative tasks as assigned.