Ebook Support Administrator

Description:

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Requirements:

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

Optimi is looking for an organised, proactive and detail-oriented eBook Support Administrator to join our team. The ideal candidate will be managing eBook uploads, maintaining publisher data, resolving queries, and ensuring smooth communication between internal teams and external partners. Must have good attention to detail and excellent communication skills.

REQUIREMENTS

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

DUTIES

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.
  

The position is based in Centurion

Should you not receive a call from us in 14 days, please consider your application unsuccessful.

• Grade 12
• Certificate or Diploma in related field
• 2 years administrative experience (preferably warehouse-related)
• Procurement experience (advantageous)
• Proficient in MS Office (Excel critical)
• Familiar with ITSI Admin, CRM systems
• Fluent in English (both written and verbal)

• Manage support/publisher tickets.
• Assist in developing eBook PDFs.
• Upload content/metadata and pricing to platforms.
• Investigate pricing and sales reports for stakeholders.
• Maintain publisher data/metadata.
• Ensure timely uploads and communication of issues.
• Handle queries and facilitate scheduling.
• Maintain SOPs and cross-system data.
• Provide publisher training on demand.
• Track deadlines and title uploads.
• Ensure smooth communication and coordination.
• Compile and update operational reports.
• Communicate priorities and investigate discrepancies.
• Schooling related admin including but not limited to quoting.