Description:
Main purpose of the job:To provide user support and customer service on SyNCH applications and platforms at healthcare facilities. Troubleshoot problems and advise on the appropriate action to end users at the different facilities where the SyNCH program is implemented. Location:
Tshwane Key performance areas:
Provide support regarding software updates of HPRS, SyNCH and Electronic TB/HIV Register (TIER.Net) Maintain and update System Master files (HPRS, TIER.Net and SyNCH) Support DoH in ensuring controlling and maintaining user access to all data management systems IT administration duties (keep inventory system for all IT assets) Utilising the Wits RHI operations call-log system for monitoring purposes Liaise with local health Facility managers as well as other relevant components regarding day-to-day operational matters for data management systems Interact with colleagues and project management to ensure fulfilment of project objectives and reporting requirements Work closely with the strategic information unit and provide support as needed Identify and provide training at health facilities and pick up points to ensure optimal and consistent utilization of the software system Conduct Data Quality Assurance and Compile reports on systems implementation Support on extracting DMOC data from SyNCH and TIER.Net Manage and monitor application configurations Install and upgrade software and applications according to the users needs Conduct hardware assessments of all facility IT equipment used specifically for capturing data Install anti-virus ensure all PCs are regularly updated Review all operating systems and test functionality Support regarding collecting and analysing of DMOC data All ICT related trouble shooting and problem-solving Install routers, test wireless connectivity, configure networking and Internet connectivity assessment Provide basic first line support for facilities and Wits RHI teams Log all support calls with the IT Service Desk at Wits RHI and Department of Health Software assessments at all facilities where there are electronic health information systems implemented Develop a training program for District and Sub-Districts and mentor the ICT Coordinators in implementing rolling out training to the district Implement a support and maintenance procedure to assist with call logging procedures and provide first line support Support the data management team in all data management functions Adhere to all data management SOPs, guidelines, and confidentiality agreements Attend to all staffing requirements and administration Participate in the recruitment processes of SyNCH Technicians staff (including the d
18 Apr 2025;
from:
gumtree.co.za