Description:
POSITION – UPMARKET DELI SHOP MANAGER LOCATION – CAPE TOWN SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND We’re seeking a passionate and experienced Front Shop Manager to lead the daily operations of our upmarket restaurant/Deli. This role requires a hands-on, service-focused individual with a flair for premium hospitality, team leadership, and an eye for detail. The ideal candidate will bring energy, creativity, and a deep love for hospitality and customer service to the role. Key Responsibilities: • Oversee all aspects of the restaurant’s daily operations, ensuring smooth service and high-quality standards. • Lead, train, and motivate a team of baristas and service staff to deliver exceptional customer experiences. • Maintain a strong floor presence and lead by example in service delivery, presentation, and hospitality. • Manage stock levels, order supplies, and work with suppliers to ensure freshness and quality. • Ensure adherence to health and safety regulations and hygiene standards. • Monitor and manage costs, wastage, and labour in line with budget goals. • Develop and implement service procedures and ensure compliance with company standards. • Collaborate with marketing to drive promotions, events, and community engagement. • Handle customer feedback with professionalism and care to uphold the brand’s reputation. Requirements: • Minimum 3 years’ experience in a supervisory or management role in a premium café, restaurant, or hospitality setting. • Strong knowledge of specialty coffee, brewing techniques, and café trends. • Excellent leadership, interpersonal, and communication skills. • Ability to manage and inspire a diverse team in a fast-paced environment. • Understanding of stock control, ordering systems, and basic financial reporting. • High attention to detail and a passion for quality service. • Flexibility to work weekends, early mornings, and public holidays as needed. Please e-mail Lauren your applications directly to clients@servicesolutions.co.zaSalary: RNegotiable
Consultant Name: Marlene Smith
17 Apr 2025;
from:
gumtree.co.za