Description:
Duties:Product: Actively research new product as well as demonstrate sound product knowledge of Southern Africa and communicate this knowledge to staff via regular updates. Provide source market intelligence and proactively develop best fit product in line with agent market requirements. Establish, maintain and optimize a good relationship with suppliers. Always monitor quality of products and keep up to date with product changes. Ensure competitiveness across source markets and competitors. Support the sales and reservations teams with product requirements and queries. Develop and pro-actively role out up-to-date, relevant, and targeted product training internally (staff) and externally (agents). Research properties and special offers available and negotiate special offers according to market
requirements and provide these to the reservations team. Utilize products in line with the Supplier strategy and availability. Liaise between departments to provide supplier and market intelligence. Quote packages and compile agent and internal FAM itineraries as and when required.
Contracting: Increase profitability. Negotiate, manage, and follow up of rates, overrides & brochure contributions. Secure timely recovery of brochure contributions from suppliers. Conduct robust and regular analysis of existing contracting processes and proactively implement continuous improvement plans. Ensure that any bottlenecks in contracting processes are speedily resolved . Develop appropriate and measurable Service Level Agreements with customers and suppliers . Negotiate with suppliers best possible rates and conditions . Negotiate with suppliers in case of cancellations or when in need of better rates for specific cases . Establish clear targets with suppliers . Support the sales, systems and reservations teams with contracting requirements and queries.
Additional responsibilities: Be aware of our competitors products . Travel on educational / familiarization trips and trade shows in Southern Africa . Produce the quality of service as per our Customer Journey strategy . Demonstrate good communication skills and customer care . Constantly promote a positive image of the company internally and externally . Support the decision-making process of management by giving input . Keep all information obtained from management confidential.
Requirements:
Grade 12
Travel & Tourism qualifications
Minimum 10 years experience gained in a Product and / or Tour Operating environment which would need to include management and in-d
14 Apr 2025;
from:
gumtree.co.za