Description:
Minimum education (essential):Matric
Minimum education (desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable experience (years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
Required nature of experience:
Team management / supervision Enforcing OPs and Company Policies B2C / DTC sales Customer relations Telephonic sales E-commerce platforms Technical support Sales and reporting Working within a digital environment Working across different time zones with different countries Skills and Knowledge (essential):
CRM system experience (i.e. Salesforce) E-commerce platforms (Big commerce, Shopify) Excellent English skills with neutral tonality Conversion rates and sales funnels Conflict management Monitoring and measuring of performance metrics Google Suite Performance and probation management Relevant Labor legislation
14 Apr 2025;
from:
gumtree.co.za