Description:
Position Summary:The Sales Manager plays a pivotal role in managing and driving the performance of the sales team, optimizing the sales process, and ensuring that customer leads generated from Google and other marketing efforts are effectively converted into repair plan sales. This includes managing the overall sales pipeline, establishing clear expectations, developing scripts, refining processes, and overseeing collections activities to guarantee prompt and efficient payment collection from customers.
The Sales Manager is responsible for meeting company sales revenue targets, maximizing lead-to-sale conversion rates, improving the sales process, and managing the sales team's daily activities while overseeing collections-related issues. In addition to sales management, the role requires a focus on training, performance management, and fostering a high-performance culture.
Requirements:
Grad2 12 Relevant tertiary qualification 3+ years sales management experience within a call center environment Excellent communication skills Deadline driven ability to work under pressure Excellent staff management skills Responsibilities:
Monitoring and Evaluating Sales Interactions:
Sales Call Audits: Regularly review and assess sales calls or customer interactions to ensure that all sales reps are following the companys sales scripts, effectively communicating the value of repair plans, and adhering to best sales practices. Adherence to Sales Scripts: Ensure that all sales reps are using the approved sales scripts and messaging when discussing repair plans with customers. Provide feedback and training to improve adherence and customize the approach when necessary. Effective Sales Technique Evaluation: Evaluate how well sales reps handle customer objections, present benefits, close deals, and personalize their approach to different customer needs. Ensure they are following the consultative sales approachasking the right questions and tailoring the pitch to the customers situation. Compliance with Policies: Ensure that sales reps are complying with all company policies, including pricing guidelines, disclosure requirements, and legal regulations related to selling repair plans. Customer Engagement: Assess the effectiveness of sales reps in building rapport with customers, answering customer queries, and managing the tone and pace of the conversation. Positive customer engagement is critical to successful sales.Real-Time Sales Monitoring and Coaching:
Live Sales Monitoring: Listen to live sales calls or attend in-person consultations (if applicable) to provide real-time feedback. Offer guidance on areas like tone, objection handling, and closing techniques to improve overall performance during customer
10 Apr 2025;
from:
gumtree.co.za