Description:
Key Responsibilities:- Lead and Develop a Team Manage and mentor Policy Supervisors, set performance targets, and foster professional growth.
- Oversee Policy Management Ensure accurate and timely processing of applications, renewals, and cancellations, while maintaining compliance.
- Streamline Operations Identify inefficiencies in policy administration and implement process enhancements to improve productivity.
- Enhance Customer Experience Address complex policy-related inquiries, collaborate with customer service teams, and develop strategies to improve satisfaction.
- Ensure Compliance & Minimize Risk Monitor adherence to industry regulations and internal policies, conduct audits, and mitigate potential risks.
- Drive Cross-Functional Collaboration Work closely with claims, finance, and IT teams to ensure seamless policy administration processes.
- Lead Key Projects Manage initiatives related to system upgrades, process improvements, and regulatory updates to enhance efficiency.
What You Bring to the Table:
- Extensive experience in policy administration, operations, or a related leadership role.
- Strong understanding of industry regulations, compliance requirements, and policy workflows.
- Proven ability to lead teams, optimize processes, and drive operational excellence.
- Analytical mindset with a knack for solving complex problems and implementing improvements.
- Customer-focused approach with strong communication and stakeholder management skills.
- Experience with policy administration systems and automation tools is a plus.
Why Join Them?:
- Take charge of a high-performing team in a dynamic and fast-paced environment.
- Play a pivotal role in shaping operational strategies and driving efficiency.
- Enjoy a competitive salary, benefits, and career growth opportunities.
ð??© Ready to make an impact? Apply now or DM me for more details!
07 Apr 2025;
from:
gumtree.co.za