Description:
Key Responsibilities:- Act as the first point of contact for IT support queries via phone, email, and ticketing systems.
- Guide users on best practices and IT policies.
- Maintain a high level of customer service and professionalism.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity.
- Escalate complex issues to 2nd or 3rd line support when necessary.
- Assist in setting up and configuring desktops, laptops, printers, and other peripherals.
- Perform routine maintenance and updates on IT systems.
- Support Microsoft 365 applications, Windows OS, and basic networking troubleshooting.
- Maintain accurate records of issues and resolutions in the IT support ticketing system.
Required Skills & Experience:
- Proven experience in a 1st line IT support role.
- Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
- Basic understanding of networking principles (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
- Experience with IT ticketing systems and remote support tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Customer-focused mindset with a proactive approach to issue resolution.
- Commitment to continuous learning and staying updated with the latest technology trends.
Desirable Qualifications:
- Microsoft Fundamentals and Intermediate courses: Azure and 365.
- CompTIA A+, Network+, or Security+.
- Knowledge of macOS environments.
- Experience supporting VoIP systems.
.
07 Apr 2025;
from:
gumtree.co.za