Where

Customer Service Consultant

Unison
Rosebank Full-day Full-time

Description:

*** Please read the full advertisement before applying***

Job Summary

This is an in office role, responsible for administration and claims processing on Funeral and other long term policies. The department provides high standards of service to customers by providing product information, resolving enquiries, complaints and claims processing.

Effective: Immediately

Location: Pinelands, Cape Town

Position: Customer Service Consultant for Financial Services Provider

Key Responsibilities

1. Customer Relationship Building: Provide courteous, friendly, and professional service to customers, creating strong relationships.

2. Effective Communication: Listen attentively to customer needs and communicate clearly with customers and team members.

3. Customer Inquiry Management: Handle incoming calls, emails, and WhatsApp messages regarding feedback, complaints, claims, and queries.

4. Customer Retention: Proactively ensure customer retention through excellent service and product knowledge, offering options to retain customers.

5. Organisational Representation: Represent the organisation professionally and efficiently to clients.

6. Conflict Resolution: Resolve customer complaints in a fair and timely manner.

7. Priority Issue Management: Identify and escalate priority issues to ensure prompt resolution.

8. Customer Service Standards: Contribute to developing and maintaining customer service standards, policies, and procedures.

9. Additional Duties: Perform miscellaneous tasks as assigned by the Manager.

Skills, Abilities & Competencies

Excellent client services / client relations

Quick learner

Proficient on Microsoft Word, Excel and strong computer literacy

Experience in Google Sheets

Strong attention to detail

Client orientated attitude

Good communication skills are essential

Must be able to work under pressure and multi-task

Good administration abilities

Flexible and enthusiastic

Friendly

Work well within the team and have a good attitude

Minimum requirements

Matric

Experience & Qualification

Regulatory Examination RE5

Tertiary Education – desirable

Experience in Financial services and Long Term insurance industry

Experience in an administrative role

Excellent command of the English language

Excellent communication skills

If you're interested and fit the requirements, please do not respond via Gumtree instead email your CV, latest photograph and relevant certificates to Queries@urma.co.za


07 Apr 2025;   from: gumtree.co.za

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