Description:
ENVIRONMENT:
COMBINE strategic vision with empathetic leadership, driving business growth through data analysis to develop solid strategies that enable reaching sales and profitability targets as the next Regional Sales Manager sought for the Joburg division of a dynamic Eye Care Specialist. You will be responsible for the direct management of stores in the assigned area, ensuring the effective implementation of strategic initiatives and promoting a high-performance, collaborative environment. The ideal candidate must have relevant qualification and retail experience, not necessarily eyewear but fashion/luxury/high end or established retailer experience. You need to be energetic, proactive, professional & have great communication skills with the ability to motivate teams. You must have good numerical and analytical skills (works with numbers, KPI''s, reports etc every day) and people management experience. Ideally someone with personal drive who is ambitious "hungry" to grow and join a global luxury retailer.
DUTIES:
Customer Care
Ensure that all store teams provide exceptional customer service by applying the sales techniques. Ensure that all store teams are aware of and understand fashion trends, retail, and competition to offer the best possible customer experience. Responsible for ensuring that all store teams respond to and manage customer phone inquiries according to the companys standards. Ensure that all store teams effectively and professionally handle all customer inquiries and objections. Responsible for ensuring that all store teams actively build relationships with customers to ensure they return to the store, fostering customer loyalty. Responsible for achieving good results in Mystery Shopper assessments for stores in their area.
Sales -
Responsible for achieving the target and annual sales of all stores in their area. Meet regularly with their Head of Sales to analyse individual and store sales objectives, review sales performance, and offer action plans. Responsible for ensuring that all store teams work harmoniously with other team members, ensuring the achievement of individual and store sales. Ensure that all store teams use the front door, applying the brand storytelling to connect with the customer. Ensure that their staff has the proper training on procedures, sales policies, and returns. Guarantee that all store teams consistently use complementary and cross-selling techniques to provide an extraordinary shopping experience. Responsible for ensuring that all store teams complete sales transactions, asking the right questions and making appropriate product recommendations to identify customer needs. Guarantee that all store teams use Smartshoppe