Description:
Key Responsibilities:
Quality Assurance:
Implement and monitor call quality assurance processes. Develop and refine call calibration templates. Ensure adherence to call scripts and maintain high customer interaction standards.Sales Performance & Target Achievement:
Set accurate and effective sales targets for the outbound team. Collaborate with management to develop outbound strategies and sales philosophies. Monitor and report on team performance against set targets.Financial & Budget Management:
Design and implement commission and incentive structures. Accurately calculate commissions and seat costs. Develop budgets and ensure cost-effective operations.Team Leadership & Development:
Ensure the outbound sales team is well-resourced and equipped with the necessary tools. Enforce discipline and implement corrective measures where necessary. Provide continuous coaching, mentoring, and skills development for team members.What Were Looking For:
Qualifications & Experience:
Grade 12 (Matric) or equivalent qualification. Tertiary qualification in commerce or business (advantageous). 2-3 years of management experience in a sales environment. 5 years of sales experience, with a preference for BPO experience. Experience in the telecoms industry will be advantageous.Knowledge & Skills:
Strong expertise in tele-sales and call centre management. Understanding of commission structures and basic financial accounting. Proficiency in CRM systems (Salesforce, Microsoft Lead Management tools). Intermediate proficiency in Excel, Word, PowerPoint, Outlook, and Quick Base. Strong leadership, communication, problem-solving, and planning skills.Performance Measures:
Achievement of sales targets and adherence to schedules. Effective outbound tele-sales control implementation. High customer satisfaction ratings.Why Join Us?
Be part of a dynamic and growing sales team. Competitive salary and incentive structures. Professional development and career growth opportunities. Ready to lead and drive success? Apply now and take your sales leadership career to the next level!
04 Apr 2025;
from:
gumtree.co.za