Description:
Position Description:
Our client is inviting applications for an on-site, full-time position as a Junior IT Support Engineer in their Cape Town oï¬?ce. This position reports to the Director of Global IT and will perform day-to-day service requests resolution, software, and hardware incident management, change management, problem identiï¬cation and resolution, conï¬guration management and end user training activities. Additionally, this position is expected to assist in the creation of new processes, work instructions, infrastructure documentation and knowledge base articles.
The successful candidate will thrive in a dynamic, fast-paced working environment and contribute directly to their company culture and success. This position will offer unique challenges, learning and growth including the opportunity to support a global service desk team.
Responsibilities:
User Lifecycle Management (Joiner, Mover, Leaver)
Onboarding: Create user accounts, provision access, and conï¬gure hardware/software. Provide IT orientation and training. Role Changes: Adjust access rights, upgrade/reconï¬gure systems, and document updates. Offboarding: Deactivate accounts, recover hardware, and ensure proper documentation.
Deskside IT Support
Technical Support: Troubleshoot hardware, software, network, and account-related issues. System & Security Maintenance: Ensure OS updates, endpoint compliance, and security awareness. User Assistance & Training: Provide hands-on support, IT training, and maintain documentation. Asset & Inventory Management: Track IT equipment, manage procurement, and maintain software compliance. Incident Handling & Escalation: Log and resolve issues e�ciently, escalating as needed
Monitor and Maintain
Monitor availability and performance of all IT service portfolio components via Service request and incident management framework Problem resolutions guidelines Other monitoring tools Monitor adherence to internal business processes and procedures Perform regular maintenance tasks
Please note: The above responsibilities are not exhaustive and other similar duties may be required from time to time.
Required Experience:
It is essential that any candidate must have experience in both Apple and Microsoft Windows client operating systems and hardware Experience in monitoring and supporting the use of Microsoft Azure Active Directory Microsoft Defender for Endpoint Microsoft Endpoint Management Microsoft Identity and Access administration, Microsoft Intune and other administrative
04 Apr 2025;
from:
gumtree.co.za