Description:
Job Title: Junior Sytem Support Engineer
Location: Onsite – Cape Town Northern Suburbs - No out-of-town candidates will be considered.
Employment Type: Full-Time
Experience: 2+ years
Required: Valid driver’s license and own vehicle - non-negotiable
Salary: R10 – R15k pm
Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support Engineer to join our team! In this role, you will primarily provide remote support and maintenance services on desktops—and occasionally servers—across a variety of Wintel technologies. You will also have the opportunity to visit client sites for ad-hoc consulting and SLA visits, so a valid driver’s license and your own vehicle are essential.
Key Responsibilities
Remote Support & Troubleshooting:Respond to and resolve incidents detected by our Network Operations Centre’s monitoring tools, while supporting 1st line incidents and requests on Windows 10 and 11. Onsite Consulting:
Conduct occasional onsite visits to client environments for troubleshooting, consulting, and planned SLA visits. Systems Maintenance & Upgrades:
Assist with changes and minor projects such as version upgrades, patch management on endpoints and servers, and general system maintenance. Collaboration & Communication:
Work closely with peers and communicate effectively with external stakeholders to ensure exceptional service delivery. After-Hours Coverage:
Participate occasionally in after-hour support rotations under supervision or in a shadowing capacity.
Essential Skills & Experience
2+ years’ IT Support experience in a similar role. Hands-on experience providing remote desktop support on Windows 10 and 11. Basic Windows Server (2012 R2, 2016, 2019, 2022) knowledge, including Active Directory, DNS, DHCP, and File & Print. Proven patch management experience for both endpoints and servers. Fundamental understanding of IP addressing, subnetting, and routing. Excellent communication skills (written and verbal) with confidence in face-to-face interactions.Qualifications
A+ Certification N+ Certification Microsoft Certification (e.g., MD-102: Endpoint Administrator, MS-900: 365 Fundamentals) - Beneficial Exposure to or certification in Endpoint Security - BeneficialWhy Join Our Client?
Be part of a dynamic, growing team where your input and expertis