Where

Client Relationship Officer

R 12 000 - R 18 000 a month
National Risk Managers ( Affinity Health)
East London Full-day Full-time

Description:

Oversee all client relationships regarding Umhlaba Risk Solutions and Services to Companies.

Tasks:

Acting as the liaison between the client and various stakeholders:

· - Ensure that growth and financial targets are met.

· - Assist with escalated issues that may arise from internal departments with the relevant clients.

· - Assist with escalated issues that may arise from companies with the relevant department.

· - Building ongoing relationships with key stakeholders at clients

· - Establish and maintain a professional relationship with clients.

· - Manage key client interactions focusing on driving awareness of services offered.

· - Provide proactive client support ensuring retention and growth within the client.

· - Meeting with clients and developing will require regular meetings either face to face or virtual.

· - Improve on current presentations used to conduct member/employer training.

· - Plan and manage any external services presentations clients (potential and existing)

· - Ensure all team members meet with clients and developing will require regular meetings either face to face or virtual

· - Participate and implement creation of new standards, control systems and procedures to maintain service delivery for clients.

· - Seek and analyze feedback from stakeholders to improve the company's performance and customer experience.

Perform administrative duties:

· - Ensure that the necessary departmental reporting is adhered to.

· - Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.

· - Accurate reporting of client interactions and demonstrated value added needs to be shown.

· - Perform any other task entrusted by Management.

Requirements:

Essential Qualification:

-Matric

Essential Experience:

3 years administrative experience.

2 years experience in a similar role.

Please Note: If you have not heard from us within two weeks of applying, please consider your applicatin unsuccessful.

03 Apr 2025;   from: careers24.com

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