Description:
JUNIOR ADMINISTRATOR - SERVICE TECHNICIANS
Overview: To ensure technicians service calls are complete and adhere to laid down quality standards.
Duties:
- Assist with planning and scheduling service calls.
- Liaise with clients and internal staff to ensure client needs are met.
- Weekly stock recon to ensure the teams stock reports are accurate.
- Daily reports.
- Coordinating and Testing of installations and maintenance of security products
- Telephonic assistance with trouble shooting and quality adherence and technical issues
- Setup configuration and testing off all equipment on internal systems
- Monitoring ticketing system
- Be on standby over weekends/after hours for any issues (roster within department)
- Ensure all asset information, technical information is up to date on internal systems
- Always ensure system integrity and data base integrity
Requirements:
- Matric Certificate,
- Client Service Experience,
- ITSupport Experience
- Planning and Scheduling Experience,
- Stock Management Experience,
- ERP System Knowledge,
- Deadline Driven,
- Attention to Detail.
- Relevant IT qualification will be beneficial
- Will be beneficial if has experience working with Security Technology products
Requirements:
- Assist with planning and scheduling service calls.
- Liaise with clients and internal staff to ensure client needs are met.
- Weekly stock recon to ensure the teams stock reports are accurate.
- Daily reports.
- Coordinating and Testing of installations and maintenance of security products
- Telephonic assistance with trouble shooting and quality adherence and technical issues
- Setup configuration and testing off all equipment on internal systems
- Monitoring ticketing system
- Be on standby over weekends/after hours for any issues (roster within department)
- Ensure all asset information, technical information is up to date on internal systems
- Always ensure system integrity and data base integrity
- Matric Certificate,
- Client Service Experience,
- ITSupport Experience
- Planning and Scheduling Experience,
- Stock Management Experience,
- ERP System Knowledge,
- Deadline Driven,
- Attention to Detail.
- Relevant IT qualification will be beneficial
- Will be beneficial if has experience working with Security Technology products
03 Apr 2025;
from:
careers24.com