Description:
Purpose of the Role
Perform clerical support function for the Aftersales department with specific reference to administrative support to the technicians. Perform related administrative tasks and process steps including record keeping, filing, and data capturing.
Key Performance Areas
- Generate quotes
- Costing of all internal and external jobs
- Compile lost sales report for review and action by Service Managers
- Update invoices and Technician sold hours
- Create Purchase Orders (PO’s) for suppliers
- Responsible for ensuring PO’s are authorised
- MIGO all supplier invoices and balance to actual order request document
- Responsible for keeping up to date and accurate record of Load testing schedule
- Responsible for accurate filling of Service documents
- Compile Work in Progress (WIP) report for Service Managers to action accordingly
- Phone for hour meter readings and update spread sheet
- Process credits
- Compile payroll documents
- Resolve queries
- Compiling of load test repair schedule and forward to managers as well as call centre
- Responsible for monthly invoicing of Load Tests
Qualification, Experience and Competencies
Minimum Qualification
- Grade 12
Minimum Experience
- Administrative experience – minimum of 1 year
- A technical background will be an advantage
- Experience in a service background would be an advantage
Competencies
- Self-starter with high level of initiative taking
- Results/action oriented
- Flexible and adaptable
- Effective analysis of data
- Attention to detail
- Customer service orientation
- Effective verbal and written communication skills
- Effective interpersonal relationships
- Computer literate – MS Office
- SAP knowledge
- Team player
- Diligent
- Ability to work under pressure
Requirements:
- Generate quotes
- Costing of all internal and external jobs
- Compile lost sales report for review and action by Service Managers
- Update invoices and Technician sold hours
- Create Purchase Orders (PO’s) for suppliers
- Responsible for ensuring PO’s are authorised
- MIGO all supplier invoices and balance to actual order request document
- Responsible for keeping up to date and accurate record of Load testing schedule
- Responsible for accurate filling of Service documents
- Compile Work in Progress (WIP) report for Service Managers to action accordingly
- Phone for hour meter readings and update spread sheet
- Process credits
- Compile payroll documents
- Resolve queries
- Compiling of load test repair schedule and forward to managers as well as call centre
- Responsible for monthly invoicing of Load Tests
- Grade 12
- Administrative experience – minimum of 1 year
- A technical background will be an advantage
- Experience in a service background would be an advantage
- Self-starter with high level of initiative taking
- Results/action oriented
- Flexible and adaptable
- Effective analysis of data
- Attention to detail
- Customer service orientation
- Effective verbal and written communication skills
- Effective interpersonal relationships
- Computer literate – MS Office
- SAP knowledge
- Team player
- Diligent
- Ability to work under pressure
10 Mar 2025;
from:
careers24.com