Customer Support Officer

Description:

Escavox, a high-growth AgriTech company focused on helping food supply chains to deliver fresher, better produce to consumers through a combination of hardware, software and analytics, is seeking to appoint a dynamic, detail-oriented and tech savvy Customer Support Officer to join their team based in Durbanville, Western Cape.

The role will report to the Client Services Director. Key performance areas will include: *Investigate and resolve customer queries *Manage bulk device setup, linking, and troubleshooting *Monitor device performance and system functionality *Configure and maintain geofences *Maintain and update customer profiles and data *Identify and implement improvements in administrative workflows *Assist customers in optimising their use of Escavox technology *all other tasks related to the role.

Essential qualifications, skills, and experience:
• Grade 12, a relevant qualification will be advantageous;
• 2-3 years’ experience in customer support or admin role in the IoT, FMCG, or logistics environment;
• Ability to diagnose and resolve technical issues;
• Proficiency in CRM systems and MS Office (specifically Excel);
• Excellent communication skills in both Afrikaans and English;
• Valid driver’s license and access to a personal vehicle (occasional travel to customer locations might be required - travel will be reimbursed);
• Own working devices (personal laptop and phone).

Please apply online at www.m3online.co.za before 09:00 on 16 April 2025.

For general enquiries, contact our team at M3 Human Capital Management on 021 863 1444.

Please note that only shortlisted candidates are contacted. If you don’t hear from us within two weeks of the closing date, please assume that your application was unsuccessful.