Description:
Company established in the household textile industry is looking for a suitable candidate for an IT Support Technician role. Based in Jacobs, Durban.
Key Responsibilities
- Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Testing new technology
- Deploy new software and upgrade existing software when required
- Support factory and warehouses in terms of all IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedure
- Set up applications, e-mail and equipment for users
- Replace computer/IT equipment in accordance with life cycle
- Train users as and when needed
- Conduct scheduled maintenance
- Basic programming
- Do minor repairs on equipment
- Obtain quotations for IT equipment and raise PO for approval
- Maintain asset register
- Adhere to POPI, IT policies and procedures
- Liaise with service provider when required
- Carry out all duties/tasks delegated by the Senior IT Administrator
- Assist Senior IT Administrator with the implementation of projects
KPA’s
- Assist users with technical problems for desktop support
- Maintain a healthy and available IT system
- Assist in business IT needs
Competencies
- Communication
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
- Integrity
KPI
Target
Closing tickets
Daily
Maintaining the infrastructure
Daily
Review Health of IT infrastructure
Quarterly
Paperwork
Collated according to company requirements daily
Network up time
99.9%
Requirements:
Company established in the household textile industry is looking for a suitable candidate for an IT Support Technician role. Based in Jacobs, Durban.
Key Responsibilities
- Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Testing new technology
- Deploy new software and upgrade existing software when required
- Support factory and warehouses in terms of all IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedure
- Set up applications, e-mail and equipment for users
- Replace computer/IT equipment in accordance with life cycle
- Train users as and when needed
- Conduct scheduled maintenance
- Basic programming
- Do minor repairs on equipment
- Obtain quotations for IT equipment and raise PO for approval
- Maintain asset register
- Adhere to POPI, IT policies and procedures
- Liaise with service provider when required
- Carry out all duties/tasks delegated by the Senior IT Administrator
- Assist Senior IT Administrator with the implementation of projects
KPA’s
- Assist users with technical problems for desktop support
- Maintain a healthy and available IT system
- Assist in business IT needs
Competencies
- Communication
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
- Integrity
KPI
Target
Closing tickets
Daily
Maintaining the infrastructure
Daily
Review Health of IT infrastructure
Quarterly
Paperwork
Collated according to company requirements daily
Network up time
99.9%
Company established in the household textile industry is looking for a suitable candidate for an IT Support Technician role. Based in Jacobs, Durban.
Key Responsibilities
- Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Testing new technology
- Deploy new software and upgrade existing software when required
- Support factory and warehouses in terms of all IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedure
- Set up applications, e-mail and equipment for users
- Replace computer/IT equipment in accordance with life cycle
- Train users as and when needed
- Conduct scheduled maintenance
- Basic programming
- Do minor repairs on equipment
- Obtain quotations for IT equipment and raise PO for approval
- Maintain asset register
- Adhere to POPI, IT policies and procedures
- Liaise with service provider when required
- Carry out all duties/tasks delegated by the Senior IT Administrator
- Assist Senior IT Administrator with the implementation of projects
KPA’s
- Assist users with technical problems for desktop support
- Maintain a healthy and available IT system
- Assist in business IT needs
Competencies
- Communication
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
- Integrity
KPI
Target
Closing tickets
Daily
Maintaining the infrastructure
Daily
Review Health of IT infrastructure
Quarterly
Paperwork
Collated according to company requirements daily
Network up time
99.9%
- Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Repairing and replacing equipment as necessary
- Testing new technology
- Deploy new software and upgrade existing software when required
- Support factory and warehouses in terms of all IT needs
- Ensure tickets are dealt with and closed in accordance with standard operating procedure
- Set up applications, e-mail and equipment for users
- Replace computer/IT equipment in accordance with life cycle
- Train users as and when needed
- Conduct scheduled maintenance
- Basic programming
- Do minor repairs on equipment
- Obtain quotations for IT equipment and raise PO for approval
- Maintain asset register
- Adhere to POPI, IT policies and procedures
- Liaise with service provider when required
- Carry out all duties/tasks delegated by the Senior IT Administrator
- Assist Senior IT Administrator with the implementation of projects
- Assist users with technical problems for desktop support
- Maintain a healthy and available IT system
- Assist in business IT needs
- Communication
- Quality orientation
- Self-management
- Ability to work under pressure
- Attention to detail
- Punctuality
- Integrity
Education
- NQF level 5, Matric with Maths above 60% A+ certification,
- Microsoft certified IT support fundamentals certification.
Skills
- Strong communication skills
- A working knowledge of IT operating systems, particularly Windows, online Exchange and
- Hands on experience of installing IT hardware and software
Experience
- 1-3 years’ experience in IT position
Education
- NQF level 5, Matric with Maths above 60% A+ certification,
- Microsoft certified IT support fundamentals certification.
Skills
- Strong communication skills
- A working knowledge of IT operating systems, particularly Windows, online Exchange and
- Hands on experience of installing IT hardware and software
Experience
- 1-3 years’ experience in IT position
- NQF level 5, Matric with Maths above 60% A+ certification,
- Microsoft certified IT support fundamentals certification.
- Strong communication skills
- A working knowledge of IT operating systems, particularly Windows, online Exchange and
- Hands on experience of installing IT hardware and software
- 1-3 years’ experience in IT position
Education
- NQF level 5, Matric with Maths above 60% A+ certification,
- Microsoft certified IT support fundamentals certification.
Skills
- Strong communication skills
- A working knowledge of IT operating systems, particularly Windows, online Exchange and
- Hands on experience of installing IT hardware and software
Experience
- 1-3 years’ experience in IT position
02 Apr 2025;
from:
careers24.com