Where

IT Support Technician

BLACK TIE RECRUIT
Durban Full-day Full-time

Description:

Company established in the household textile industry is looking for a suitable candidate for an IT Support Technician role. Based in Jacobs, Durban.

Key Responsibilities

  • Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Deploy new software and upgrade existing software when required
  • Support factory and warehouses in terms of all IT needs
  • Ensure tickets are dealt with and closed in accordance with standard operating procedure
  • Set up applications, e-mail and equipment for users
  • Replace computer/IT equipment in accordance with life cycle
  • Train users as and when needed
  • Conduct scheduled maintenance
  • Basic programming
  • Do minor repairs on equipment
  • Obtain quotations for IT equipment and raise PO for approval
  • Maintain asset register
  • Adhere to POPI, IT policies and procedures
  • Liaise with service provider when required
  • Carry out all duties/tasks delegated by the Senior IT Administrator
  • Assist Senior IT Administrator with the implementation of projects

KPA’s

  • Assist users with technical problems for desktop support
  • Maintain a healthy and available IT system
  • Assist in business IT needs

Competencies

  • Communication
  • Quality orientation
  • Self-management
  • Ability to work under pressure
  • Attention to detail
  • Punctuality
  • Integrity

KPI

Target

Closing tickets

Daily

Maintaining the infrastructure

Daily

Review Health of IT infrastructure

Quarterly

Paperwork

Collated according to company requirements daily

Network up time

99.9%

Requirements:

  • Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Deploy new software and upgrade existing software when required
  • Support factory and warehouses in terms of all IT needs
  • Ensure tickets are dealt with and closed in accordance with standard operating procedure
  • Set up applications, e-mail and equipment for users
  • Replace computer/IT equipment in accordance with life cycle
  • Train users as and when needed
  • Conduct scheduled maintenance
  • Basic programming
  • Do minor repairs on equipment
  • Obtain quotations for IT equipment and raise PO for approval
  • Maintain asset register
  • Adhere to POPI, IT policies and procedures
  • Liaise with service provider when required
  • Carry out all duties/tasks delegated by the Senior IT Administrator
  • Assist Senior IT Administrator with the implementation of projects
  • Assist users with technical problems for desktop support
  • Maintain a healthy and available IT system
  • Assist in business IT needs
  • Communication
  • Quality orientation
  • Self-management
  • Ability to work under pressure
  • Attention to detail
  • Punctuality
  • Integrity
  • NQF level 5, Matric with Maths above 60% A+ certification,
  • Microsoft certified IT support fundamentals certification.
  • Strong communication skills
  • A working knowledge of IT operating systems, particularly Windows, online Exchange and
  • Hands on experience of installing IT hardware and software
  • 1-3 years’ experience in IT position

Education

  • NQF level 5, Matric with Maths above 60% A+ certification,
  • Microsoft certified IT support fundamentals certification.

Skills

  • Strong communication skills
  • A working knowledge of IT operating systems, particularly Windows, online Exchange and
  • Hands on experience of installing IT hardware and software

Experience

  • 1-3 years’ experience in IT position
02 Apr 2025;   from: careers24.com

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