Description:
An exiting role exists within our Company for Cabling Technician in our Durban branch.
Duties & ResponsibilitiesThe following include but not limited to:
-To ensure adherence to company and customer policies, procedures, guidelines and processes through effective administration
-To ensure site visits and quotes are done accurately
-To ensure advanced data cabling/fibre/voice trouble-shooting & Incident resolution
-To ensure trenching is done as per customer standards
-To ensure installing of cables and trunking is done to OEM standards
-To ensure that company fleet is maintained and policies adhered to.
-To ensure stock control is maintained.
-To ensure asset management is maintained.
-Understanding of incident prioritization and business impact (SLA and turnaround times)
-To effectively support hardware and software incidents within contracted SLA and initiate 3rd party repair process
-To perform data cabling/fibre/voice project related activities and tasks
-To perform ad hoc activities for other service lines as required
-Daily Incident Management (Updating, follow up and escalation of tickets to all stakeholders)
-To carry out preventative maintenance
-Working technical knowledge of current protocols, operating systems, and standards.
-Ability to operate tools, components, and peripheral accessories.
-Able to read and understand technical manuals, procedural documentation and OEM guides.
-To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
-To ensure complaints and concerns with all customers are resolved
-Reporting of recurring incidents to networking management
-To ensure all company cost saving initiatives are abided to
-To ensure self-development in latest technology
-To ensure all company training and certification is adhered to
-To provide mentorship to intern / junior engineers
-To share knowledge and innovative ideas with colleagues
-To abide by all company & customer health and safety standards-
-To abide by all company ISO standards
Desired Experience & QualificationRequired Qualifications:
Matric
Krone Certificate
Fibre Certification
Behavioural Competencies
- Confident individual
- Team player
- Goal-driven and ambitious
- Analytical thinker
- Proactive
- Customer driven
- Fluent English speaking and writing skills
- Good listener
- Dynamic and adaptable
- Good self-discipline and control
- Good Interpersonal and Communication skills
- Logical problem-solving skills
- Ethical Behaviour
Special Conditions
- The employee must not have a criminal record
- No pending criminal cases
- No drug\alcohol abuse
- Candidate will need to undergo a compulsory medical and security checks