Description:
Essential Skills Requirements:- Proven experience in IT Service Management (ITSM) dealing with challenging projects and collaborating with stakeholders across products, regions and feature teams
- Extensive experience with configuring, administering and supporting large enterprise IT Service Management (ITSM) platform and solutions like ServiceNow and BMC Remedy Helix
- Proficient experience and knowledge of Configuration Management Database (CMDB), configuration item data models and relations incorporated in the Common Service Data Model (CSDM)
- Extensive experience with ITIL version 4 principles and processes
- Any additional responsibilities assigned in the Agile Working Model (AWM)Team CharterAdvantageous Skills Requirements:
- Knowledge in designing, configuration and maintaining ITSM service models (ServiceNow CSDM)
- Detail familiarity of specific IT Infrastructure environments/technologies: IT Platforms Operating systems (Windows, Linux), Data Centres, Networks, Databases, Web technologies, Cloud technologies (AWS, Azure), storage and middleware
- Ability to conceptualize complex information and perform detail analysis when required
- Capability to develop and improve a governance framework to measure and continually improve data quality and verification processes
- Capable of providing training as a subject matter expert (SME) and provide input on knowledge sharing sessions to key stakeholders
- Comprehensive understanding of enterprise architecture concepts and models
- Extensive experience with DevOps processes and tools
- Extensive experience with Release Management, in complex and production critical environments
- Experience in Agile methodology and tools.
- Knowledge and experience with project management principles and methodologies, related to software development
- Ability to analyze existing processes and systems and identify areas for improvement and increased operational efficiency
- Ability to drive and deliver in accordance with deadlines and provide detailed reporting and progress of overall projects/initiatives.
- Strong Document management and reporting capabilities including creation of standard operations procedures in line with AWM
- IT Process Steering & Governance
- IT Operations Frameworks
- Willing and able to travel international when requiredWhat will be your role and responsibilities?
- Perform the role of Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature team.
- Develop, establish and improve the Manage Service Configuration processes including coordination of relevant interfaces to other service management processes.
- Planning and coordinating activities related to the CMDB and Manage Service Configuration processes.
- Consulting on the BMW IT Configuration Manage
29 Mar 2025;
from:
gumtree.co.za