Description:
What Were Looking For:ITSM Expertise Proven experience managing complex IT Service Management (ITSM) environments and collaborating with global stakeholders. Enterprise ITSM Platforms Extensive hands-on experience with ServiceNow and BMC Remedy Helix, including configuration and administration. CMDB Mastery Deep knowledge of Configuration Management Database (CMDB), data models, and the Common Service Data Model (CSDM). ITIL v4 Best Practices Strong understanding and practical application of ITIL principles in large-scale IT operations. Agile Work Environment Ability to take on additional responsibilities within an Agile Working Model (AWM).
What Will Make You Stand Out:
Service Model Design & Governance Experience designing, configuring, and maintaining ServiceNow CSDM models and governance frameworks. IT Infrastructure Knowledge Familiarity with Windows/Linux OS, networks, databases, cloud platforms (AWS, Azure), and middleware. Process Improvement & Analysis Strong analytical skills to identify inefficiencies, optimize processes, and improve data quality. Training & Knowledge Sharing Ability to train stakeholders and lead knowledge-sharing initiatives as a Subject Matter Expert (SME). DevOps & Release Management Extensive experience managing DevOps processes, tools, and release cycles in critical production environments. Project Management & Agile Experience Proven ability to manage IT projects, drive deliverables, and provide detailed reporting.
What Youll Be Doing:
Serve as the SME for CMDB & Service Configuration, guiding best practices and standards. Develop, establish, and improve Manage Service Configuration processes. Plan and coordinate CMDB activities and integrations with IT infrastructure. Ensure data quality monitoring and compliance with relevant KPIs. Consult on IT Configuration Management tools and processes, collaborating across teams. Engage with Enterprise Architecture teams to align ITSM processes with business goals. Provide training, documentation, and process improvements for the ITSM ecosystem. Report on improvements and contribute to knowledge-sharing initiatives.
What Youll Need to
20 Mar 2025;
from:
gumtree.co.za